DynaSurv Customer Surveys: Features

1) What the survey participant (your customer or patient) sees works in a new and unique manner as compared to other online surveys. It is ideal for bringing in as much information as possible from the survey participant.

a) Though using the most advanced software technologies, DynaSurv surveys could not be easier for you to purchase and use. The survey that your customer sees is either built by us to your specifications, or selected from our pre-built surveys. You send us a written description of the survey, and we do the rest!  No tools or systems to learn whatsoever.

b) DynaSurv surveys are built so that they gather a large amount of information from the customer but do not overwhelm the customer with either detail or delay.  What the survey participant sees is the unique "DynaSurv User Interface".  It provides survey participants with the attractive option to instantly give more information about those areas in which they are most interested.

i) For example, a survey with thirty or forty questions in it will initially appear to the customer as a survey of three or so questions.  If the survey participant likes, s/he may drill down and answer more questions to provide more detail.  More questions will appear only about areas that the participant indicates interest in:

Stage 'a' Stage 'b' Stage 'c'
Only basic question(s) are shown at first. Clicking makes relevent questions appear instantly. The survey continues to expand if needed.

2) Other survey solutions, at best, make the customer wait for a trip to the server in order to show more or different options. By contrast, the reaction time of DynaSurv to user input is instantaneous and all the work is done by the user's computer -- not the central server that you pay for.

3) Provides you with a fantastic Query Tool that lets you and others you specify securely access the data accumulated by your survey anywhere, anytime from a standard Web browser (Microsoft Internet Explorer 5+ and 6+, Netscape 6+).

a) Provides instant bar graph and table views of your data right on your Web browser.

b) Provides all data in a format that is ready to plug in immediately into Outlook or another e-mail program, or into Excel or another spreadsheet.

c) Runs with industry-standard 128-bit public/private key encryption including password to protect your data from prying eyes.

d) If desired, control access to the survey results through security levels.  Specify what information is viewable by which people.

4) DynaSurv is, bar-none, the most scalable customer survey solution.

a) The software behind it greatly reduces the load on the server deploying the customer survey as compared to conventional approaches. At high loads, other survey systems will screech to a halt and strand users while DynaSurv provides a quick and great experience for the users.

b) Only TreeLogic Software Engineering has the technology to do this across the spectrum of your target audience which uses diverse browsers and operating systems.

c) If you are deploying a high-traffic customer survey, please save yourself a lot of expense by contacting us before deciding on a survey solution.

5) Protects your data with daily automatic, secure (protected by industry standard 128-bit public/private key encryption including password) backups to a remote location that is itself backed up daily, with duplicate weekly backups maintained.

6) Small survey file size results in a very short download.

a) Proprietary Web programming technology allows for little code to be used to generate the presentation, compared with standard technology.  This means very quick downloads for prospective survey participants, typically under 15 K.

b) Registers very little code size increase with growth in number of expandable/collapsible survey options and their sub-selections, a benefit of the technology behind DynaSurv.

7) Designed from the ground up with proprietary technology that enables the rapid deployment of any kind of survey from modular parts.

8) Capable, by fundamental design, of altering the presentation and content of a survey in real-time based on real-time user feedback.

9) Likewise capable of displaying real-time data on all currently-running instances of the survey.

10) Capable, by design, of implementing absolutely any kind of user metric that you may find useful.

11) Localizes all content strings in one section of the code for easy ownership and maintenance by your MarComm or other corporate department.

12) Handles the browser window resize event on Netscape 4.x with rarely losing data or presentation, unlike any other online customer survey form we know of.  On resize of Netscape 4.x's browser window, all data entered by a user into a form will always be lost unless the form is accompanied by special software.  

a) From 3% to 4% of customers on the Web use Netscape version 4.x and thus are susceptible to this bug.

i) For comparison, open a Netscape 4.x browser and go to the famous Priceline website or the Apple Computer website , enter some information in the type-in and pull-down boxes (often CNN has a viewer survey at the lower right), and resize that window. Watch it completely lose the data you have entered, every time.  (Some major websites, such as Yahoo e-mail and Hotmail e-mail, have fixed this bug after mid-2002, but their Web sites are far from having the responsive "smarts" that DynaSurv Survey Applications have).  Now go to the demo and enter some text in a text box, check an option box or two, and resize the window. Your comments and other data are retained.

(1) If you don't have Netscape 4.x, you can download it from Netscape's archive site.

13) Designed to work in fully-featured form on any version of IE4+, IE5+, IE6+, Netscape4+, and Netscape6+, all on any type of operating system and also on any type of computer.

a) This amounts to 99.5% coverage of all Web users.

b) Will gracefully assist users of some incapable browsers to upgrade and run the survey on their new browser.

c) Works with built-in 3rd-party code that can detect virtually any computer-type/browser combination in existence.

14) Uses client-side cookies to allow instantaneous control of how many surveys can be submitted from one browser in a given period of time.

15) Offers the approximately .5% of users who are using antique or under-featured browsers top-notch online support to upgrade.

16) Validates e-mail addresses, updated to latest domain suffixes.

17) Trims text area input to desired length as the user types.  This means no unpleasant surprises for your user when the long response they have labored to enter is chopped to size, as it is with conventional surveys.

18) Cleans entered text of hackers' '<script>' tags and any other possibly malicious code that could disrupt your viewing of the survey results over the Web.

19) Ensures that forms are not submitted either as empty forms or without the fields that have been designated as required.

20) Unlike some dynamic Web applications, DynaSurv defeats hard bugs such as the one on IE6.x and N6.x with auto-submit of entire form on key-press of 'return' in a dynamically-created text input field.

a) This browser-bug defeating nature gives your user the best experience possible and safeguards the data they have entered from being lost.

b) Built (unlike many dynamic Web applications) so as not to cause any later decrease in performance of the user's browser after they leave your website.

a) Such performance decreases only last until the browser is closed and re-opened, but of course you want to treat your customers the best that you possibly can.

21) Per special arrangement, the code is available in a non-obfuscated, fully documented format.

Try out the demo.
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